SHIPPING & DELIVERY

 Worldwide Shipping

All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.

Estimated shipping times:

  • United States, Canada, Mexico 7 to 12 business days;
  • United Kingdom, Ireland,  Germany, Spain, Portugal, France, Latvia, Estonia, Lithuania, Poland, Czechia, Slovenia, Slovakia, Hungary, Romania, Bulgaria, Switzerland, Belgium, Italy, Greece, Norway, Sweden, Denmark, Finland, Netherlands, Georgia ~ 7 to 12 business days;
  • Korea, Taiwan, China, Japan, Singapore, Malaysia ~ 10 to 15 business days;
  • Australia, New Zealand ~ 10 to 15 business days;
  • Argentina, Brazil, Venezuela,  Philippines, Indonesia, India, Turkey, Kazahstan, Israel, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, Kuwait  ~ 10 to 20 business days;
  • Lebanon, Colombia, Dominican Republic, South Africa ~ 15 to 30 business days;

All the timeframes mentioned are considered business/working days, i.e. Monday through Friday, non-holidays.

Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above. Sometimes unforeseen delays occur due to mailing volume of shipping carriers, public holidays, peak periods, customs processing delays, inaccurate or incomplete shipment information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or unavailability or refusal of the receiver to accept delivery. The prices of the items you order from Europe do not include custom taxes and import duties, the costs of these charges vary for each country. 

Express Shipping by DHL, FedEx, Aramex, UPS or equivalent (6-13 days):

For enquiries on upgrading your order to express shipping, please send us an email at support@sensofstyle.com immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment. Do note that shipping by the express method costs about US$30-$50 per item, depending on the country it is being shipped to.

*Delivery times increase annually in November-December, because transport companies are overloaded with orders. Please take this into account and be patient.

Order Processing times:

Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 3-5 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.

Most items will be processed within 1-2 business days, but could take up to 5 business days. Your order will be dispatch from the nearest warehouse when possible. Please allow extra time for your order to be processed during holidays and sale seasons.

Order Cancellations

We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at support@sensofstyle.com as soon as possible if you would like to cancel your order.

Orders That Are Unable To Be Delivered

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order. 

We are not responsible for packages that are lost or irretrievable from your designated shipping address once delivered. We strongly urge you to select a secure shipping location.
We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped. In the event your package does go missing in transit, please notify us immediately and we will file a claim with the shipping carrier. Please note that you will also need to file a claim with the shipping provider as the recipient. Sense of Style Store reserves the right to charge a re-shipment fee.

 

Separate Packages

If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at support@sensofstyle.com and we'll take care of it right away. 

 

Lost Parcels

Sense of Style Store is not responsible for lost or stolen packages or packages delayed in transit. In the rare event that a package never reach you after 75 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.

 

Order Tracking

Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at support@sensofstyle.com and we'll check it out for you right away.

 

Delivered But Not Delivered

If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier for more information. We are not responsible for packages that are delivered but not received. Shipping fees will not be refunded for undeliverable orders.

If the package is returned by the post office or shipping carrier, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom. If we receive your return package, additional fees will be charged to cover any costs incurred.

Once an order is successfully placed, you will receive an automated email stating that your order is awaiting fulfillment ' this means it is waiting to be sent out.