F.A.Q.
Your one-stop resource for answers about our online store and shopping experience.
Why didn't My Order Come Together In One Package?
We ship your orders from various international warehouses. Our inventory is distributed over multiple fulfillment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchases within 8 weeks, please contact us to look into your shipment.
Do You Ship Internationally?
Yes, we ship to most countries worldwide.
Worldwide Shipping
All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.
Estimated shipping times:
- United States, Canada, Mexico ~ 7 to 12 business days;
- United Kingdom, Ireland, Germany, Spain, Portugal, France, Latvia, Estonia, Lithuania, Poland, Czechia, Slovenia, Slovakia, Hungary, Romania, Bulgaria, Switzerland, Belgium, Italy, Greece, Norway, Sweden, Denmark, Finland, Netherlands, Georgia ~ 7 to 12 business days;
- Korea, Taiwan, China, Japan, Singapore, Malaysia ~ 10 to 15 business days;
- Australia, New Zealand ~ 10 to 15 business days;
- Argentina, Brazil, Venezuela, Philippines, Indonesia, India, Turkey, Kazahstan, Israel, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, Kuwait ~ 10 to 20 business days;
- Lebanon, Colombia, Dominican Republic, South Africa ~ 15 to 30 business days;
All the timeframes mentioned are considered business/working days, i.e. Monday through Friday, non-holidays.
Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above. Sometimes unforeseen delays occur due to mailing volume of shipping carriers, public holidays, peak periods, customs processing delays, inaccurate or incomplete shipment information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or unavailability or refusal of the receiver to accept delivery. The prices of the items you order from Europe do not include custom taxes and import duties, the costs of these charges vary for each country.
Express Shipping by DHL, FedEx, Aramex, UPS or equivalent (6-13 days):
For enquiries on upgrading your order to express shipping, please send us an email at support@sensofstyle.com immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment. Do note that shipping by the express method costs about US$30-$50 per item, depending on the country it is being shipped to.
*Delivery times increase annually in November-December, because transport companies are overloaded with orders. Please take this into account and be patient.
Order Processing times:
Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 3-5 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.
Most items will be processed within 1-2 business days, but could take up to 5 business days. Your order will be dispatch from the nearest warehouse when possible. Please allow extra time for your order to be processed during holidays and sale seasons.
Order Cancellations
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at support@sensofstyle.com as soon as possible if you would like to cancel your order.
Orders That Are Unable To Be Delivered
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order.
We are not responsible for packages that are lost or irretrievable from your designated shipping address once delivered. We strongly urge you to select a secure shipping location.
We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped. In the event your package does go missing in transit, please notify us immediately and we will file a claim with the shipping carrier. Please note that you will also need to file a claim with the shipping provider as the recipient. Sense of Style Store reserves the right to charge a re-shipment fee.
Separate Packages
If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at support@sensofstyle.com and we'll take care of it right away.
Lost Parcels
Sense of Style Store is not responsible for lost or stolen packages or packages delayed in transit. In the rare event that a package never reach you after 75 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.
Order Tracking
Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at support@sensofstyle.com and we'll check it out for you right away.
Delivered But Not Delivered
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier for more information. We are not responsible for packages that are delivered but not received. Shipping fees will not be refunded for undeliverable orders.
If the package is returned by the post office or shipping carrier, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom. If we receive your return package, additional fees will be charged to cover any costs incurred.
Once an order is successfully placed, you will receive an automated email stating that your order is awaiting fulfillment ' this means it is waiting to be sent out.
How Long Will My Order Take To Be Delivered?
Please allow 2-5 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 10-15 business days for shipping to the US and Europe and 15-25 business days for international shipping, depending on your location.
Worldwide Shipping
All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.
Estimated shipping times:
- United States, Canada, Mexico ~ 7 to 12 business days;
- United Kingdom, Ireland, Germany, Spain, Portugal, France, Latvia, Estonia, Lithuania, Poland, Czechia, Slovenia, Slovakia, Hungary, Romania, Bulgaria, Switzerland, Belgium, Italy, Greece, Norway, Sweden, Denmark, Finland, Netherlands, Georgia ~ 7 to 12 business days;
- Korea, Taiwan, China, Japan, Singapore, Malaysia ~ 10 to 15 business days;
- Australia, New Zealand ~ 10 to 15 business days;
- Argentina, Brazil, Venezuela, Philippines, Indonesia, India, Turkey, Kazahstan, Israel, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, Kuwait ~ 10 to 20 business days;
- Lebanon, Colombia, Dominican Republic, South Africa ~ 15 to 30 business days;
All the timeframes mentioned are considered business/working days, i.e. Monday through Friday, non-holidays.
Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above. Sometimes unforeseen delays occur due to mailing volume of shipping carriers, public holidays, peak periods, customs processing delays, inaccurate or incomplete shipment information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or unavailability or refusal of the receiver to accept delivery. The prices of the items you order from Europe do not include custom taxes and import duties, the costs of these charges vary for each country.
Express Shipping by DHL, FedEx, Aramex, UPS or equivalent (6-13 days):
For enquiries on upgrading your order to express shipping, please send us an email at support@sensofstyle.com immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment. Do note that shipping by the express method costs about US$30-$50 per item, depending on the country it is being shipped to.
*Delivery times increase annually in November-December, because transport companies are overloaded with orders. Please take this into account and be patient.
Order Processing times:
Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 3-5 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.
Most items will be processed within 1-2 business days, but could take up to 5 business days. Your order will be dispatch from the nearest warehouse when possible. Please allow extra time for your order to be processed during holidays and sale seasons.
Order Cancellations
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at support@sensofstyle.com as soon as possible if you would like to cancel your order.
Orders That Are Unable To Be Delivered
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order.
We are not responsible for packages that are lost or irretrievable from your designated shipping address once delivered. We strongly urge you to select a secure shipping location.
We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped. In the event your package does go missing in transit, please notify us immediately and we will file a claim with the shipping carrier. Please note that you will also need to file a claim with the shipping provider as the recipient. Sense of Style Store reserves the right to charge a re-shipment fee.
Separate Packages
If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at support@sensofstyle.com and we'll take care of it right away.
Lost Parcels
Sense of Style Store is not responsible for lost or stolen packages or packages delayed in transit. In the rare event that a package never reach you after 75 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.
Order Tracking
Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at support@sensofstyle.com and we'll check it out for you right away.
Delivered But Not Delivered
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier for more information. We are not responsible for packages that are delivered but not received. Shipping fees will not be refunded for undeliverable orders.
If the package is returned by the post office or shipping carrier, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom. If we receive your return package, additional fees will be charged to cover any costs incurred.
Once an order is successfully placed, you will receive an automated email stating that your order is awaiting fulfillment ' this means it is waiting to be sent out.
How Can I Choose The Right Size For Me?
Habitat has created a universal sizing system that aims to provide a unique reference for all countries. You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.
The Size Guide is conveniently available on the page of each product.
SIZE CONVERSION CHART
Which Payment Methods Do You Accept?
Habitat accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay
Please note that your billing address must match the address on your credit card statement.
We take online security very seriously, which is why we offer a range of secure payment options, including:
- American Express,
- Visa,
- Mastercard,
- PayPal,
- and Apple Pay.
You can rest assured that your payment details are safe with us, STRIPE & SHOPIFY solutioins.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
We will send you a tracking number when your order ships.
To track your order please go to: https://www.17track.net/en or https://global.cainiao.com and enter the tracking number provided to you. Or please check your order on our website here.
Please note that the tracking information will be displayed after 5-10 days after being updated. Therefore, if you can't find tracking information about your package, please try in 1-3 days later.
You can easily track your order here or here
Please note that the tracking system does not update during the international period, but it will update again as soon as it will be delivered in your country.
Help! There's A Problem With My Shipment!
If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
| Monday - Thursday | 09:00 to 22:00 EST time |
| Friday & Saturday | 11:00 to 16:00 EST time |
Please complete the following information to help us expedite your request:
Customs Charges
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
How much will customs charges be for my country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
CONTACT US FOR INVOICE FOR CUSTOMS
Worldwide Shipping
All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.
Estimated shipping times:
- United States, Canada, Mexico ~ 7 to 12 business days;
- United Kingdom, Ireland, Germany, Spain, Portugal, France, Latvia, Estonia, Lithuania, Poland, Czechia, Slovenia, Slovakia, Hungary, Romania, Bulgaria, Switzerland, Belgium, Italy, Greece, Norway, Sweden, Denmark, Finland, Netherlands, Georgia ~ 7 to 12 business days;
- Korea, Taiwan, China, Japan, Singapore, Malaysia ~ 10 to 15 business days;
- Australia, New Zealand ~ 10 to 15 business days;
- Argentina, Brazil, Venezuela, Philippines, Indonesia, India, Turkey, Kazahstan, Israel, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, Kuwait ~ 10 to 20 business days;
- Lebanon, Colombia, Dominican Republic, South Africa ~ 15 to 30 business days;
All the timeframes mentioned are considered business/working days, i.e. Monday through Friday, non-holidays.
Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above. Sometimes unforeseen delays occur due to mailing volume of shipping carriers, public holidays, peak periods, customs processing delays, inaccurate or incomplete shipment information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or unavailability or refusal of the receiver to accept delivery. The prices of the items you order from Europe do not include custom taxes and import duties, the costs of these charges vary for each country.
Express Shipping by DHL, FedEx, Aramex, UPS or equivalent (6-13 days):
For enquiries on upgrading your order to express shipping, please send us an email at support@sensofstyle.com immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment. Do note that shipping by the express method costs about US$30-$50 per item, depending on the country it is being shipped to.
*Delivery times increase annually in November-December, because transport companies are overloaded with orders. Please take this into account and be patient.
Order Processing times:
Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 3-5 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.
Most items will be processed within 1-2 business days, but could take up to 5 business days. Your order will be dispatch from the nearest warehouse when possible. Please allow extra time for your order to be processed during holidays and sale seasons.
Order Cancellations
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at support@sensofstyle.com as soon as possible if you would like to cancel your order.
Orders That Are Unable To Be Delivered
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order.
We are not responsible for packages that are lost or irretrievable from your designated shipping address once delivered. We strongly urge you to select a secure shipping location.
We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped. In the event your package does go missing in transit, please notify us immediately and we will file a claim with the shipping carrier. Please note that you will also need to file a claim with the shipping provider as the recipient. Sense of Style Store reserves the right to charge a re-shipment fee.
Separate Packages
If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at support@sensofstyle.com and we'll take care of it right away.
Lost Parcels
Sense of Style Store is not responsible for lost or stolen packages or packages delayed in transit. In the rare event that a package never reach you after 75 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.
Order Tracking
Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at support@sensofstyle.com and we'll check it out for you right away.
Delivered But Not Delivered
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier for more information. We are not responsible for packages that are delivered but not received. Shipping fees will not be refunded for undeliverable orders.
If the package is returned by the post office or shipping carrier, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom. If we receive your return package, additional fees will be charged to cover any costs incurred.
Once an order is successfully placed, you will receive an automated email stating that your order is awaiting fulfillment ' this means it is waiting to be sent out.
What Currency Is Displayed On The Website?
Our products are listed in US Dollar.
What Is Your Refund Policy?
Sensofstyle has a 30 days refund policy for all orders placed through https://sensofstyle.com. You can have a look at our return policy follow the linkReturn & Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@sensofstyle.com to get exact return instructions (including return shipping address).
If your return is accepted we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Attention: Please, do not return the parcel post to the address specified on a parcel, it - not the address for return. If you sent goods without notice of Support Service, such goods are not accepted.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You can always contact us for any return question at support@sensofstyle.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sensofstyle.com.
Oh No! I Need To Modify My Order!
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email support@sensofstyle.com within 1-3 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.
What If I Received A Damaged Product?
We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.
If you received a defective/damaged item, please kindly contact us by sending an email to support@sensofstyle.com, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.
